DoorLink ("we", "us", "our") is a real-time video communication platform for visitor management and household connectivity, operated by Zipp Labs B.V., registered in the Netherlands.
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the DoorLink mobile application ("App"), the DoorLink visitor web application, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information as described in this policy.
When you create an account, we collect:
To deliver push notifications and enable core functionality, we collect:
If you register hardware devices with your household:
These identifiers are used solely to associate physical devices with your household for visitor verification.
Visitors who use the web application to initiate calls are not required to create an account. We collect only the name they voluntarily provide and their IP address for rate limiting. Visitor video and audio streams are transmitted in real time and are not recorded or stored by DoorLink.
We use the information we collect exclusively to provide and improve the Service:
DoorLink integrates with the following third-party services to deliver core functionality:
| Service | Purpose | Data Shared |
|---|---|---|
| LiveKit | Real-time video and audio communication | Room tokens, call session metadata |
| Apple Push Notification service (APNs) | iOS push notifications (standard and VoIP) | Device push tokens |
| Firebase Cloud Messaging (FCM) | Android push notifications | Device push tokens |
| Mailjet | Transactional email delivery | Email address, email content |
Each third-party service processes data in accordance with their own privacy policies. We do not share your personal data with any other third parties, data brokers, or advertisers.
| Data Type | Retention Period |
|---|---|
| Account data | Retained while your account is active |
| Call history | 90 days |
| Visitor messages | Per household settings (default: 90 days) |
| Push notification tokens | Deactivated on logout; removed after 90 days of inactivity |
| Audit logs | Up to 1 year for security and compliance purposes |
| Video and audio streams | Not stored — transmitted in real time only |
When you delete your account, we permanently remove your personal data in accordance with Section 7.
DoorLink requests access to your device's camera and microphone solely for the purpose of real-time video and audio calls with visitors. These permissions are requested at the time of use and can be revoked at any time through your device's system settings.
Video and audio streams are transmitted directly between participants via WebRTC and are not recorded, stored, or analyzed by DoorLink.
Under applicable data protection laws (including the GDPR), you have the right to:
To exercise any of these rights, contact us at privacy@doorlink.io. We will respond within 30 days.
You can delete your account directly from the DoorLink mobile app (Settings → Delete Account). Account deletion permanently removes your personal data, revokes all active sessions, and deactivates your household memberships. This action cannot be undone.
Our servers are located in the European Union (Amsterdam, Netherlands). If you access the Service from outside the EU, your data may be transferred to and processed in the EU. We ensure that any such transfers comply with applicable data protection laws, including the GDPR.
DoorLink is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: