Contact

DoorLink is operated by DigitalAlerts B.V. in the Netherlands. Email is the fastest way to reach us — pick the address that matches your question.

General support

support@doorlink.io

Setting up the app, connecting your device, calls and notifications, or anything that is not working as it should.

Privacy & data requests

privacy@doorlink.io

Access, correction, deletion, portability, restriction or objection requests under the GDPR. We respond within 30 days.

Before you write

Most questions about installing DoorLink, linking the device to your account, household members and day-to-day use are already answered on the FAQ page.

If you want to delete your account, you can do that yourself inside the app in a few taps. The Delete Your Account page explains the steps, what is removed and what is retained.

For details on what data we collect and why, see the Privacy Policy.

What helps us help you faster

  • The email address your DoorLink account is registered with.
  • Your phone model and operating system version (for example, iPhone 15 on iOS 18).
  • What you expected to happen, and what happened instead.
  • Roughly when it happened, so we can match it to our logs.

Never send us your password. DoorLink support will never ask for it, and we never need it to help you.

Company