You can permanently delete your DoorLink account at any time. DoorLink is operated by Zipp Labs B.V., registered in the Netherlands. This page explains how to delete your account, what data is removed, what limited data may be retained, and how long the process takes.
Account deletion is available directly inside the DoorLink mobile app:
Deletion takes effect immediately: we revoke all active sessions, deactivate your household memberships and push notifications, and remove your personal data. This action cannot be undone.
If you cannot access the app, you can request deletion by emailing privacy@doorlink.io from the email address associated with your account, using the subject line "Account Deletion Request". To protect your account, we may ask you to verify your identity before we process the request. We complete verified deletion requests within 30 days.
When your account is deleted, we permanently remove:
Most personal data is removed as described above. We retain a limited set of records only where required by law or necessary for security and fraud prevention. These records are not used to identify or contact you for any other purpose.
| Data | Retention | Reason |
|---|---|---|
| Account & profile data | Deleted | Removed upon account deletion |
| Video and audio call streams | Never stored | Transmitted in real time only |
| Call history | Up to 90 days | Service functionality, then automatically purged |
| Security & audit logs | Up to 1 year | Legal compliance, security, and fraud prevention |
For full details on what we collect and how long we keep it, see our Privacy Policy.
If you need assistance with deleting your account, contact us: